Thursday, August 5, 2010

How do you scale yourself and your team?

A bee is never as busy as it seems; it's just that it can't buzz any slower.
  - Kin Hubbard

I have 9 event managers on my team (more team members, but 9 that manage events). Last quarter (that's THREE months), we did 46 events. And that doesn't even include the little 10x10s that one team member managed. Those are full-on EVENTS. So at first blush, I like to brag that we scale like crazy.

But as I dig deeper, we're spinning our wheels. We're working nights. We're working weekends. We're doing things that our vendors should be doing for us. Next quarter, we may not have that many events (only 35!) but they are HUGE, mega events. High visibility, high manpower, big events.

So how we do we effectively scale to ensure that we can maintain our SLAs?

Love this article from Fast Company about scaling.

No comments: